Answer your leads
before they
go cold.

It has no time limit and no credit card. You get one agent on your own WhatsApp number, 500 messages a month and a basic CRM. When you need more volume, the account analyst or team features, you move up a plan.

No. You upload your documents (PDFs, website pages, FAQs) and describe in plain words how the agent should talk. No flowcharts.

Connect a channel, upload your documents, describe how the agent should behave, switch it on. We haven't measured an average setup time, so we won't quote one. Stuck? Email contact@botfy.io.

Your conversations and documents are yours. Access is scoped per account with role-based controls, traffic is encrypted in transit, and the credentials and tokens for your connected channels are encrypted in our database. You can export the whole account as JSON (agents, contacts, full transcripts) or delete it yourself from the dashboard. Ask us about a Data Processing Agreement or where your data is hosted and we will answer in writing. The Privacy Policy has the detail.

Yes. You set the tone, the style and the language for each agent. A formal one for support and a relaxed one for sales is fine. Read its first chats yourself before you give the number out.

WhatsApp (by QR code today), Telegram and a website widget. Every chat lands in one inbox where you can read along and take over. The QR connection is unofficial, so WhatsApp can restrict numbers connected that way. Instagram is coming soon, with no date. If you need a channel we do not have, ask and we will tell you straight whether and when.

You upload documents (PDF, Word, Excel, CSV, Markdown, HTML) or paste website URLs. Before it answers, the agent looks up the part of them that matches the question. Update a document any time and the agent uses the new version.

Yes. Each agent has its own documents, tone, channels and escalation rules. How many you get depends on the plan: 1 on Free and Starter, 5 on Growth, 10 on Business.

It stops and calls you. When a customer asks for a person, or the agent reaches something it should not decide alone, the chat is handed over and your team gets a WhatsApp alert. You choose which number. Automatic escalation starts on Growth; on any plan you can take over from the inbox yourself. The agent is not meant to fill a gap with an invented answer: replies are checked against your real links before they go out, and against your catalogue prices once the catalogue has them.

WhatsApp by QR code (unofficial), Telegram, a website widget, and Google Calendar for booking. Calendly links work too. Contacts and chats live in the CRM inside Botfy, and you can export them to CSV any time. If you need an integration we have not built, tell us and we will say plainly whether and when.

Yes, per plan: Free 500, Starter 2,000, Growth 10,000, Business 50,000.

The language the customer writes in. One agent can serve customers in different languages with no extra setup.

Yes. The free plan connects one agent to your own WhatsApp number. Message it yourself, adjust the documents and instructions until it answers the way you want, then give the number out. The website widget, if you would rather test on a page nobody knows about, comes with Starter and up.

Yes. Botfy connects to Google Calendar, checks real availability, books, reschedules and cancels in the chat. Growth includes 5 calendars and Business 15, for several people or locations. No Google Calendar? It can send your Calendly link.

On plans that include follow-up, yes. Starter and up have it, 2 follow-ups per lead by default.

Yes, on every plan. Jump into any conversation from the inbox whenever you want and hand it back to the agent when you are done. Automatic escalation, where the agent spots frustration or a hard case, alerts your team on WhatsApp and steps back, starts on Growth.

Yes. Every conversation becomes a contact in the CRM with the full transcript attached, sorted cold, warm, hot or customer. Export the list to CSV whenever you want.